Privacy Policy - Panic Support Services

When you register for or use Panic Support services, we collect information necessary to provide timely assistance and care coordination. Once you share personal information with us, you may be identifiable to us.

• Personal Identification Details: Name, age, phone number, email address, and residential address.
• Emergency & Care Information: Emergency contacts, caregiver details, family member details.
• Medical & Insurance Information (voluntarily provided): Medical conditions, allergies, medications, hospital preferences, insurance details, policy numbers.
• Location Data: Real-time or last-known location when a panic alert is triggered or when assistance is requested.
• Device & Technical Information: IP address, device type, operating system, browser type, and app usage data.
• Communication Data: Calls, messages, recordings, or chats with our support team for assistance, quality, and safety purposes.

You may choose not to provide certain optional information; however, this may limit our ability to deliver Panic Support services effectively during emergencies.

We use your information strictly for purposes related to Panic Support services, including:

• Responding to panic alerts and emergency situations.
• Coordinating hospital admissions, medical assistance, or on-ground support.
• Sharing relevant medical and insurance details with hospitals, caregivers, or emergency responders only when required.
• Contacting your nominated emergency contacts or caregivers.
• Providing customer support and resolving service-related issues.
• Ensuring safety, preventing misuse, and improving service reliability.
• Complying with legal, regulatory, or law-enforcement requirements.

Your information is not used for advertising, product sales, or unrelated marketing activities.

We may share your personal information only on a need-to-know basis and strictly for Panic Support operations, including with:

• Hospitals, doctors, ambulance services, or healthcare providers.
• Emergency responders or on-ground assistance partners.
• Your registered emergency contacts, caregivers, or family members.
• Technology and infrastructure service providers supporting our Platform.
• Government authorities or regulators when legally required.

We do not sell or rent your personal data to third parties.

In the event of a merger, acquisition, or restructuring, your data may be transferred to the successor entity, subject to the same privacy protections.

We use minimal cookies and similar technologies to ensure platform functionality, security, and performance. These do not collect sensitive medical or emergency data.

You may control cookies through your browser settings, though disabling them may affect certain Platform features.

We implement appropriate physical, technical, and organizational safeguards to protect your personal data. Despite our efforts, you acknowledge that no system is completely secure, and transmission over the internet carries inherent risks.

You are responsible for maintaining the confidentiality of your login credentials and device access.

We retain your personal information only for as long as necessary to provide Panic Support services, comply with legal obligations, or resolve disputes. Data may be anonymized and retained for service improvement, safety audits, or compliance purposes.

You have the right to:

• Access, review, and update your personal information.
• Withdraw consent for non-essential data processing.
• Request deletion of optional or inactive data, subject to legal requirements.

To exercise your rights or request assistance, please contact us using the details below.

We may update this Privacy Policy from time to time. Material changes will be communicated through the Platform or via direct notification. Continued use of Panic Support services constitutes acceptance of the updated policy.

For any queries, concerns, or requests related to your privacy or Panic Support services, please contact:

• Email: support@namahaom.com
• Phone: +91 93157 99969
• Website: www.panicsupport.org